Our Values

Our Values run through the heart of what we do and who we are. They are Compassion, Joy, Respect and Openness. We are committed to Creating a Community where everybody Thrives.

As beautiful as our homes are, they are merely piles of bricks and furniture without the atmosphere we create.

If you come to live with us, you will receive the best bespoke care in a warm, homely environment. Every resident has an experienced and professional Care Partner, who is responsible for their health and happiness.

Each month the resident’s wants and wishes are built into their care plan, as we act to ensure all of your changing needs are met.

We encourage families to be involved in all care planning too, either at the monthly meeting or during specific relatives’ meetings.

Your happiness is the best gauge of success. It shows you are not only receiving good healthcare but that your social and emotional wellbeing are being taken care of too.

What Next?

values1When you are a potential resident, your needs have to be thoroughly assessed before joining us. That way, you get the best information upon which to base an informed decision about your future.

If you are already in touch with Social Services or a Social Work department, the initial assessment will be part of your care management process.

However, it’s important that we and you are sure our care home is suitable for you and your health and social care needs.

All new residents move in for a four-week trial period, during which we assess whether or not the home suits the residents' needs and preferences.

If we feel our homes are not suitable for your particular requirements, we will be honest and try to give you advice on looking for help elsewhere. We always put what is best for you above any commercial interest.

Once you decide to come and live at The Millings or St Johns House, we work with you and your family to make sure you have a smooth transition into a comfortable room that has everything you need.

Some residents have a television, others their own telephone. Some bring along small pieces of furniture. It’s your room, so you decide.

You will have your own Care Partner, who will plan your care with you and your family to make sure everything is in place to ensure you are happy and comfortable with us.
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Compassion, Respect, Joy and Openess